Return and Exchange Policy
We take pride in our products and our customer service, for that reason, your satisfaction is our highest priority. At checkout, please double check your order to be sure that you have chosen the correct product, or feel free to contact an Emassagechair.com Massage Chair Expert if you are unsure. If you would like to return your product, you have 30 days to do so. Customers are ONLY responsible for the shipping charges incurred. When the returned item has been received and inspected, you will receive credit for the total of your purchase minus the freight. White Glove delivery is a service and is, therefore, non-refundable. Refurbished and Open Box items are sold as is and are not eligible for a return.
Like our return policy, customers have 30 days to exchange their massage chair for another model. The customer is responsible for shipping fees and white glove delivery fees. If the massage chair is defective, we will exchange it for the same model with no additional shipping costs. Once an exchange has taken place on a non-defective chair, it cannot be returned.
How Do I Return My Product?
The return process is simple. Just contact an Emassagechair.com massage chair expert to get your Return Authorization (RA) number and the correct address to send your item. Please be sure that the item is returned in its original condition and that it is packed in its original boxes. Products returned improperly will not be accepted. Restocking fees and return shipping charges will apply.
We usually ship orders next day, if you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.