Customer Service Center

Shop With Confidence at Emassagechair.com

experience possible. Here we've assembled a list of some of the most frequently asked questions from our customers. We cover everything from Shipping & Delivery,

Thank you for visiting and shopping at Emassagechair.com! We work hard to provide the best online massage chair buying Ordering, handling Returns, and Getting in Touch with Us. We are constantly evolving and changing to help better serve our customers. If you don't see an answer here, feel free to call us at 888.360.9996 or email us at support@emassagechair.com where we can quickly answer all of your questions.

• Shipping & Delivery
• Ordering
• Returns, Exchanges & Cancellations
• Payment, Pricing & Promotions
• Financing Your Purchase
• Viewing Orders
• Tracking My Order
• Updating Account Information
• Privacy & Security
• Contacting the Emassagechair Team

 

Shipping & Delivery

Do you ship outside of the US?

Yes, we ship Free to all 48 contiguous US states. *If you live outside of the US or would like to ship your chair Internationally, please call us for a custom quote.

How long will it take to receive my order?

Most orders ship within 48 hours and take about 7-14 business days to be delivered.

Will I be able to track my order?

Yes. Once your order is shipped we’ll send you tracking information for your purchase. You can follow it all the way to your town. Once your package arrives and is ready to be delivered our freight carrier will call you to set up a time for a convenient delivery.

Is shipping really FREE?

Yes! We ship your order right to your door for FREE. This product will be shipped using Curbside/Threshold delivery. The product will be delivered to your door or the nearest ground-level entrance of your residence. Signature required upon delivery

Can I upgrade my shipping?

Absolutely. We recommend that you use White Glove Delivery for your massage chair. Massage chairs can be heavy and sometimes difficult to assemble and we want you to be able to get the chair where you would like it without a hassle. Just select the White Glove Delivery option at checkout and your chair will be delivered, completely assembled, and the boxes and debris will be taken away.

What does White Glove Delivery include?

When you choose White Glove delivery you will have 2 Delivery Men bring the chair indoors, unpack it, and set it up while removing all of the packaging. They will also carry the chair up two flights of stairs if needed. Since White Glove Delivery results in a local setup team doing this portion of your delivery, please allow an additional 3 business days for delivery.

What should I do if my order was damaged during shipment?

We want you to be thrilled with your new massage chair. Please inspect your items upon delivery. In the rare occurrence that your order has been damaged during shipment please note specific damages on the delivery slip with the carrier. Then contact an emassagechair.com customer service team member for further assistance. If your item is partially damaged we will get a replacement piece or part to you immediately. If your item is non-salvageable please refuse delivery and contact us. The item will be shipped back and we will ship you a new item immediately.

Ordering

Ordering By Phone

Please feel free to call us and a knowledgeable team member will be happy to assist you. We are here from 9am-7pm on weekdays, 9am-5pm on Saturday, and 9-5 on Sunday PST. 888.360.9996.

Will I be charged Sales Tax?

No. Sales tax is not imposed on orders made outside the state of Nevada.

Is it safe to use my debit or credit card on your site?

Absolutely. At emassagehair.com we understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures to protect your personal data and credit card information from unauthorized access.

Do You Price Match?

Yes. We work hard to keep our prices as low as possible. If you find something better, let us know and more often than not we can match or beat the price. Please keep in mind that some companies advertise their products low and then mark up their prices by charging extreme shipping prices.

Do You Offer Quantity discounts?

Yes. Buy more and save! If you’re planning to purchase more than one chair, and are looking for a discount, all you need to do is call the emassagechair.com team to get a quote.

I want to cancel or change my order - What do I do?

Call us or email us as soon as possible. As long as the item has not shipped we can easily cancel or change your order. In the event that your item has already shipped please reference our Return Policy.

Returns, Exchanges & Cancellations

Return Policy – Our 30 Day Money Back Guarantee

We take pride in our products and our customer service, for that reason your satisfaction is our highest priority. At checkout, please double check your order to be sure that you have chosen the correct product, or feel free to contact an emassagechair.com customer service team member if you are unsure. If you would like to return your product, you have 30 days to do so. Customers are responsible for the freight charges and a 15% - 35% restocking fee depending on the specific massage chair purchased. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the freight and restocking fees. White Glove delivery is a service and is therefore non-refundable.

What is your Exchange Policy?
Like our return policy customers have 30 days to exchange their massage chair for another model. The customer is responsible for return shipping fees and the possible 15% - 30% restocking fees. If the massage chair is defective we'll exchange it for the same model with no additional shipping costs. Once an exchange has taken place on a non defective chair there is no option for a return. If you have exchanged a massage chair for a different model and still aren't satisfied, you can either exchange the chair for a similar model of the same brand, or return the massage chair to receive a refund minus the shipping and restocking fees.

I Want To Return My Purchase - What do I do?

The return process is simple. Just contact an emassagechair.com customer service team member to get your Return Authorization (RA) number and the correct address to send your item. Please be sure that the item is returned in its original condition and that it is packed in its original boxes. Products returned improperly will not be accepted. Restocking fees and return shipping charges will apply.

Cancellations

We usually ship orders next day, if you choose to cancel your order after your massage chair has shipped you will be liable for any shipping charges incurred, as well as a 3% credit card processing fee.

Payment, Pricing & Promotions

We proudly accept Visa, Mastercard, Discover, American Express, and Paypal. We work very hard to offer our customers the best possible deals and this is reflected in our competitive pricing. See a price you want to discuss, give us a call. We like to pass on the savings to our customers so feel free to reach out to learn more about our current sales and promotions.

Financing

Looking for financing to purchase your massage chair? Use Paypal to purchase your massage chair and get financing through their Bill Me Later Payment service. It's simple to use and can be utilized by making Bill Me Later your preferred payment option on your Paypal account. Simply log on to your Paypal account and make Bill Me Later as your preferred payment method. During check out choose Paypal as your payment option and you're all set!

Viewing Orders

If you would like to view your order login to My Account. You will be able to view your current orders, your past purchases, your massage chair reviews, and anything on your massage chair wish list.

Tracking My Order

How Do I track my order?

Once your order has been submitted it will be prepared for processing. This preparation takes between 48-72 hours. Once your order has been shipped you will be emailed your tracking information which includes a link to the freight company website and a tracking number. You can also login to My Account to obtain your tracking information. From there you can track your shipment all the way to your town. When your shipment is ready for delivery you will receive a courtesy call from the freight company to set up a convenient day and time for delivery. If you chose White Glove Service your shipment will be delivered to our White Glove Service Provider. They in turn will give you a call to coordinate a convenient day and time for delivery and installation. White Glove Delivery adds between 2-3 additional days to your shipment.

Updating Account Information

To update your Account information simply login to My Account. From there you can make all of the necessary changes including contact information, billing information, and contact preferences.

 

Privacy & Security

Privacy

Emassagechair.com doesn't like it when someone gives away our personal information and neither do you! That's why we don't rent, sell or share your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used.

Security

Emassagechair.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

Ecommerce Data Encryption

Comodo, Inc. is a technology company that specializes in data encryption and e-commerce. It is one of the most recognized companies for certifying that a website is secure and encrypted. With Comodo, you can feel confident shopping on our website.

Network Security and Business Verification

The Sitelock Trusted Commerce Seal is present across Emassagechair.com as an assurance that we use industry standard measures to secure your personal information. Just click on the seal to see how our security policies, procedures and practices are being measured and validated by SiteLock daily.

Verify Our Security

You can also find verification of this certificate on some Emassagechair.com secure pages, like our checkout and billing pages. While on one of these pages, simply click on the key or lock image in the bottom bar of your browser window. A window will appear with our site security information.

Contact the Emassagechair Team

By Phone

We love talking to our customers so give us a call from 9am-7pm pst on Monday - Saturday, and 9am-5pm pst on Sunday. Call 888.360.9996 and a knowledgeable emassagechair.com team member will be glad to assist you. We’re always open online for those late night shoppers!

By Email

Please send us an email @ support@emassagechair.com with any questions, and our team will contact you immediately!

By Location

We’re located in beautiful Las Vegas, NV.

By Mail
emassagechair.com
7582 Las Vegas Blvd. S. Suite# 429
Las Vegas, NV 89123-1060