I Placed an Order - Now What?

Step 1 – Order Confirmation
After you've submitted your order you will receive a confirmation email to the email address you provided. Please review your order information and let us know if we need to make any changes as soon as possible. If you don't see our email, check your Spam or Junk folder. Still don't see it? Give us a call and we'd be happy to resend the email for you! 888.360.9996. You can also check your order status by emailing us at support@emassagechair.com or logging into My Account.

Your chair is then immediately prepped for shipping and is picked up by our freight carrier on the next business day.

Once your Massage Chair is in transit we’ll email you a copy of the invoice and the tracking information. You'll receive your tracking number within 3-5 business days, allowing you to monitor your shipment in real-time, during it's 7-14 day delivery. Once your chair is about to arrive you'll receive a courtesy call to schedule a convenient day and time for the drop-off. Please note that adding White Glove Delivery may add a few days to the shipping process. This allows the White Glove Delivery Company and Freight Delivery Company to best coordinate the time and date for the drop-off and set-up.

Your massage chair is delivered right to your door where you can unpack, install, and enjoy! If you chose White Glove Delivery when you ordered, your chair will be set up in the room of your choice and the debris will be taken away by a professional installation team.

We Keep In Touch!

We want to make sure our customers are completely taken care of and satisfied. We do this by following up, of course after you’ve been able to use your new massage chair, to see what you think. We invite you to talk about your online shopping experience or massage chair use in hopes that you'll help other customers with their decision. This also helps us in improving and providing the highest level of service to our customers. Feel free to visit our Massage Chair selection to write a review of your massage chair or visit ResellerRatings to let others know about your shopping experience.